Aize Ugiagbe

Customer Service/Office Assistant

Flat 24, Henderson Court, 6 Myers Lane, SE14 5RX, London, GB.

About

Dynamic professional with over 8 years of experience in customer service & social media management. I’m really good at enhancing client relationships. Proven ability to leverage strong communication, organisational, and digital marketing skills to achieve efficiency, achieve targets, and foster positive work environments. Committed to delivering high-quality results in customer service, admin and office assistant roles.

Work

Paddy Power Plc

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CS Team Leader

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Led customer service operations and managed daily financial processes, ensuring compliance and achieving promotional targets for a leading betting firm.

Highlights

Delivered exceptional customer service, built strong client relationships and resolving complex inquiries efficiently to achieve customer satisfaction.

Managed daily cash handling and reconciliation processes, ensuring 100% accuracy in financials at the end of the working day.

Oversaw comprehensive shop operations, including opening/closing procedures, merchandising, and stock management, optimizing branch efficiency.

Achieved and consistently exceeded challenging promotional and financial targets, contributing directly to branch revenue growth.

MyChef

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Social Media Manager

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Developed and executed engaging social media strategies, enhancing brand visibility and informing marketing tactics through data-driven insights.

Highlights

Developed and executed engaging content strategies across diverse social media platforms, significantly enhancing brand visibility and audience engagement.

Syft

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General Staff/Facilities Assistant

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Maintained organized facilities and supported high-demand events, enhancing operational efficiency and workplace organization through collaborative efforts.

Highlights

Maintained organized meeting rooms and facilities, ensuring readiness for numerous events and client uses.

Executed bar back duties efficiently, providing crucial support for beverage service during high-demand periods.

Collaborated with team members to enhance overall operational efficiency and improve workplace organization, contributing to a seamless environment.

Arc Hospitality Recruitment

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Bar Staff/Cashier

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Provided efficient bar service and managed cash transactions at various high-volume events, demonstrating resilience under pressure.

Highlights

Provided efficient bar service and managed cash transactions at diverse, high-volume events across London.

Demonstrated strong mental fortitude and adaptability in dynamic, fast-paced environments with large customer attendance.

Ensured accurate handling of cash and transactions, maintaining financial integrity during peak operational periods.

Tesco

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Personal Shopper/Customer Checkouts

Northampton, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Coordinated customer orders and managed checkouts, ensuring timely deliveries, accurate service, and organized product management.

Highlights

Coordinated customer requests, ensuring timely and accurate deliveries while managing a diverse range of items.

Delivered exceptional customer service by efficiently assisting shoppers and resolving inquiries, enhancing satisfaction.

Maintained an organized workflow, ensuring effective product management and timely restocking during peak hours.

Currys

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Sales Colleague

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Delivered exceptional customer service by selling and up-selling electrical products, managing stock, and accurately handling cash transactions.

Highlights

Delivered exceptional customer service, effectively selling and up-selling electrical products and tech goods to boost sales.

Ensured optimal product availability on the sales floor by maintaining stock levels, enhancing customer satisfaction.

Managed cash handling responsibilities at the register, demonstrating accuracy and attention to detail in all financial transactions.

Education

Bromley College

London, England, United Kingdom of Great Britain and Northern Ireland
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Diploma in Level 3 Extended Diploma in Business Business

Bromley College

Not specified, England, United Kingdom of Great Britain and Northern Ireland
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Certificate Personal Finance

Bromley College

London, England, United Kingdom of Great Britain and Northern Ireland
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Diploma in Level 3 90 Credit in Business Business

Bromley College

London, England, United Kingdom of Great Britain and Northern Ireland
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Diploma in BTEC Level 2 Business Studies Business Studies

Deptford Green School

London, England, United Kingdom of Great Britain and Northern Ireland
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GCSE's English Language, Maths, Media Studies, Art, P.E.

Languages

English

Skills

Training

Communication

Client Relations, Team Collaboration, Presentation Skills.

Time Management

Good Time Keeping, Workflow Organization.

Cash Handling

Financial Transactions, Reconciliation.

Information Technology

Microsoft Office, Microsoft Excel, Computer Skills.

Typing

Inventory Management

Stock Control, Product Availability.

Business Acumen

Business Operations, Business Strategy.

Reliability & Trustworthiness

Retail Sales

Sales, Upselling.

Management

Team Leadership, Operational Management.

Copywriting

Content Creation.

Organizational Skills

Workplace Organization, Process Improvement.

Marketing

Digital Marketing, Social Media Marketing, Campaign Management.

Microsoft Office