Aize Ugiagbe
Customer Service/Office Assistant
London, GB.About
Dynamic professional with over 8 years of experience in customer service, social media management, and administrative support, adept at streamlining operations and enhancing client relationships. Proven ability to leverage strong communication, organizational, and digital marketing skills to drive efficiency, achieve targets, and foster positive work environments. Committed to delivering high-quality results in administrative and office assistant roles.
Work
Paddy Power Plc
|CS Team Leader
London, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Led customer service operations and managed daily financial processes, ensuring compliance and achieving promotional targets for a leading betting firm.
Highlights
Delivered exceptional customer service, cultivating strong client relationships and resolving complex inquiries efficiently to enhance satisfaction.
Managed daily cash handling and reconciliation processes, ensuring 100% accuracy in financial transactions and maintaining regulatory compliance.
Oversaw comprehensive shop operations, including opening/closing procedures, merchandising, and stock management, optimizing branch efficiency.
Achieved and consistently exceeded challenging promotional and financial targets, contributing directly to branch revenue growth.
MyChef
|Social Media Manager
London, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Developed and executed engaging social media strategies, enhancing brand visibility and informing marketing tactics through data-driven insights.
Highlights
Developed and executed engaging content strategies across diverse social media platforms, significantly enhancing brand visibility and audience engagement.
Analyzed social media performance metrics to provide actionable insights, informing content adjustments and optimizing marketing tactics.
Collaborated effectively with cross-functional teams to align social media campaigns with broader marketing initiatives, ensuring consistent brand messaging.
Syft
|General Staff/Facilities Assistant
London, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Maintained organized facilities and supported high-demand events, enhancing operational efficiency and workplace organization through collaborative efforts.
Highlights
Maintained organized meeting rooms and facilities, ensuring readiness for numerous events and client uses.
Executed bar back duties efficiently, providing crucial support for beverage service during high-demand periods.
Collaborated with team members to enhance overall operational efficiency and improve workplace organization, contributing to a seamless environment.
Arc Hospitality Recruitment
|Bar Staff/Cashier
London, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Provided efficient bar service and managed cash transactions at various high-volume events, demonstrating resilience under pressure.
Highlights
Provided efficient bar service and managed cash transactions at diverse, high-volume events across London.
Demonstrated strong mental fortitude and adaptability in dynamic, fast-paced environments with large customer attendance.
Ensured accurate handling of cash and transactions, maintaining financial integrity during peak operational periods.
Tesco
|Personal Shopper/Customer Checkouts
Northampton, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Coordinated customer orders and managed checkouts, ensuring timely deliveries, accurate service, and organized product management.
Highlights
Coordinated customer requests, ensuring timely and accurate deliveries while managing a diverse range of items.
Delivered exceptional customer service by efficiently assisting shoppers and resolving inquiries, enhancing satisfaction.
Maintained an organized workflow, ensuring effective product management and timely restocking during peak hours.
Currys
|Sales Colleague
London, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Delivered exceptional customer service by selling and up-selling electrical products, managing stock, and accurately handling cash transactions.
Highlights
Delivered exceptional customer service, effectively selling and up-selling electrical products and tech goods to boost sales.
Ensured optimal product availability on the sales floor by maintaining stock levels, enhancing customer satisfaction.
Managed cash handling responsibilities at the register, demonstrating accuracy and attention to detail in all financial transactions.
Education
Bromley College
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Diploma in Level 3 Extended Diploma in Business
Business
Bromley College
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Certificate
Personal Finance
Bromley College
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Diploma in Level 3 90 Credit in Business
Business
Bromley College
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Diploma in BTEC Level 2 Business Studies
Business Studies
Deptford Green School
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GCSE's
English Language, Maths, Media Studies, Art, P.E.
Languages
English
Skills
Training
Communication
Client Relations, Team Collaboration, Presentation Skills.
Time Management
Good Time Keeping, Workflow Organization.
Cash Handling
Financial Transactions, Reconciliation.
Information Technology
Microsoft Office, Microsoft Excel, Computer Skills.
Typing
Inventory Management
Stock Control, Product Availability.
Business Acumen
Business Operations, Business Strategy.
Reliability & Trustworthiness
Retail Sales
Sales, Upselling.
Management
Team Leadership, Operational Management.
Copywriting
Content Creation.
Organizational Skills
Workplace Organization, Process Improvement.
Marketing
Digital Marketing, Social Media Marketing, Campaign Management.